Shipping & Delivery Policy – 10X Motonity

At 10X Motonity, we strive to deliver your orders in a timely and reliable manner. Please review the shipping and delivery details outlined below.

Order Dispatch Timeline

  • All orders are processed and dispatched within 48 hours of successful order confirmation.

  • Dispatch timelines may experience minor delays during festival seasons, public holidays, or promotional sale periods due to high order volumes.

Order Tracking

  • Once your order has been dispatched and handed over to our logistics partner, you will receive a unique tracking ID.

  • This tracking number allows you to monitor the real-time delivery status of your shipment.

Estimated Delivery Time

  • Delivery timelines may vary based on your location.

  • Typically, orders are delivered within 4 to 7 working days after dispatch.

Logistics & Courier Partners

To ensure safe and efficient delivery, we work with trusted logistics providers, including:

  • DTDC

  • India Post

Doorstep Delivery & Pickup

  • Doorstep delivery is subject to service availability in your area.

  • If door-to-door delivery is not supported in your location, the shipment must be collected from the nearest delivery hub assigned by the logistics partner.

  • Our logistics partner will contact you directly to assist with pickup arrangements.

Express & International Shipping

  • If you require express delivery or international shipping, please contact our customer care team during the ordering process for availability and additional charges.

Delivery Delays

  • In case your order experiences significant delays beyond the estimated delivery period, please reach out to our customer support team for assistance and updates.

Non-Delivery & Refund Deductions

  • If delivery attempts fail due to unanswered calls or non-responsiveness from the customer during the delivery process, any approved refund will have:

    • Shipping charges

    • Payment processing fees
      deducted from the refund amount.

Return Shipping Responsibility

  • We do not provide return pickup services.

  • Customers are required to ship returned products to the return address mentioned on our Contact Us page.

Sale Period Shipping Delays

  • Orders placed during sale or offer periods may experience shipping delays due to high demand.

  • Customers are encouraged to contact customer care for order status updates during such times.

Contact Support

For shipping-related queries, delivery issues, or special shipping requests, please contact our customer care team for prompt assistance.