Refund and Return Policy – 10xmotonity

This refund and return policy explains the rules and conditions under which products purchased from 10xmotonity can be returned, replaced, or refunded. Our goal is to ensure customer satisfaction while maintaining transparency and trust. Please read this refund and return policy carefully before placing an order.

Eligibility for Returns

As per our refund and return policy, products are eligible for return or replacement only if:

  • The product is unused, uninstalled, and in original condition
  • The product is returned in original packaging with all accessories
  • The return request is initiated within 7 days of delivery
  • A valid proof of purchase (invoice/order confirmation) is provided

Return Window

All return or replacement requests must be raised within 7 days from the date of delivery. Requests made after this period may not be accepted under this refund and return policy.

Replacement Policy

Under this refund and return policy, replacements are applicable only in the following cases:

  • Manufacturing defects
  • Products damaged during transit
  • Incorrect product delivered

Once verified, a replacement will be arranged subject to product availability. Replacement delivery may take 7–9 business days.

Refund Policy

Refunds are initiated only if replacement is not available. As per this refund and return policy:

  • Refunds are processed after inspection of the returned product
  • Refunds are issued to the original payment method
  • Refund processing time is 5–10 business days

Shipping Charges

According to this refund and return policy:

  • If the return is due to defective, damaged, or incorrect products, return shipping may be covered by us
  • If the return is due to customer preference or wrong order placed, return shipping charges must be borne by the customer

Original shipping charges are non-refundable unless stated otherwise.

Non-Returnable Items

The following items are not eligible under this refund and return policy:

  • Products purchased during sales or promotional offers
  • Customized or made-to-order items
  • Products damaged due to misuse or improper installation

How to Initiate a Return

To request a return or replacement under this refund and return policy, please contact us with:

  • Order number
  • Product details
  • Reason for return
  • Clear images or videos (if applicable)

Order Cancellation

Orders can only be cancelled before they are shipped. Once dispatched, cancellation is not allowed under this refund and return policy.

Contact Information

For any questions regarding this refund and return policy, contact us:

Company Name: 10xmotonity
Phone: +91 83840 86121
Email: 10xmotonity@gmail.com

Policy Updates

10xmotonity reserves the right to modify this refund and return policy at any time without prior notice. Customers are advised to review this page regularly for updates.

By purchasing from our website, you agree to this refund and return policy.